Wow, they got back to me within 24 hours like promised. I love how they reinstate the problem and then offer a solution. Thanks for following every customer service cliche ever. Why don’t you actually try to fix the problem and stop sending generic crap like this out to me. Anyways, here is the response I received…..the same corporate blah blah blah as everyone else:
Dear Brad Ridler,
Thank you for taking the time to write to us, we appreciate your use of
online customer service.
In your recent email, you have informed us that when you call our
business office you spend over 20 minutes on hold waiting for a customer
service representative to assist you with issues that should be very
simple to fix.
At Rogers we strive to exceed our customer’s expectations. We sincerely
apologize that we were not able to do this for you while dealing with
We truly apologize for all the frustration you have experienced using
our services. We will forward your email to our management team so they
can review it and find opportunities for customer service improvement.
When our customers provide feedback of negative and positive experiences
we really do take them to heart. We are currently experiencing higher
than normal call volumes and we know that this is extremely frustrating
as your time is valuable. We are aware that we do need to improve in
this area. In the mean time you can contact us via email and we will
try to resolve any issue you may be having via email.
We sincerely appreciate your feedback.
If you require any additional information or services, please do not
hesitate to contact us again by replying to this email, or by visiting
www.rogers.com/contactus. We would be glad to assist you in any manner
You are a valued customer, and we thank you for your business.